Faqs

Our products

“Upcycled cosmetics” or “circular beauty” are terms that refer to cosmetics or beauty products characterized by the presence of waste ingredients or materials from the food industry, transformed into new valuable products.
In essence, it is a sustainable approach of the production process that aims to reduce waste and overall environmental impact, without sacrificing effectiveness.

All our cosmetic products are created and made in Italy.
Our laboratory is located in the heart of the Marche region.

We are proud to guarantee that all our products are 100% cruelty-free and vegan.
We never test our products on animals and do not use any ingredients of animal origin.
On March 11, 2013, the European Union passed an EU decree preventing animal testing for cosmetic products.

Elelu’ Beauty believes in effective and sensorial cosmetics.
To ensure this, we select ingredients of natural origin as much as possible.

We have calculated the percentage of naturalness in our products:

– Re-Freshing &Go: 97.2% naturally sourced ingredients

– You’re so GLOWLY: 87.4% naturally sourced ingredients

– OilL in One: 98.1% naturally sourced ingredients

Yes, our products are nickel tested.

 When a product is Nickel Tested it means that it has been chemically tested so that within the cosmetic in question, Nickel is present in amounts less than 1 ppm (or one part per million).
So, within a Nickel Tested product the presence of this metal will be less than 0.000001%.
In general, if you are an allergic person and want to opt for a product that you have never tried, we recommend that you do tolerance tests on the skin 24h before treatment to be able to prevent possible allergic reactions.
Just apply a small amount of product on the wrist or inside the elbow.

Our formulas are designed to meet the needs of all skin types, from dry to normal and combination.
The extreme gentleness and choice of fine ingredients make all our formulas suitable for even the most sensitive skin.
It is always advisable to read the ingredient list carefully to assess any skin reactions or allergies.

Our You’re so GLOWLY cream is naturally scented by the natural ingredients in it.
Re- Freshening & Go and OilL in One have a delicate, warm and enveloping scent of orange and neroli chosen to evoke, during application, the memory of the typical scent of Italian summer summers.

We recommend storing our products in a cool, dry place away from direct sunlight.
Always close the container tightly after use to ensure maximum freshness.
The PAO (Period After Opening) is the expiration date by which the manufacturer guarantees the effectiveness of a cosmetic product.
Once the period has passed, it may no longer be microbiologically pure.
For Elelu’ Beauty cosmetics, the PAO is 6 months.

All products are designed to be applied alone, to enhance natural beauty, but also as a makeup base, even for leave-on ones.

No ingredient in the ingredient list is to be considered counter indicated during pregnancy or breastfeeding.
It is suggested that before use, you consult your health care professional and carefully read the INCI listed on the packaging and available on our website.

An irritation could depend on sensitivity to a particular ingredient in the product.
You could suspend use for a while and then try again with an application of the product on the wrist or inside the elbow, 24 hours before application on the face.

Yes, we are committed to environmental sustainability and use recyclable packaging materials to reduce the environmental impact of our products.
We are constantly looking for the best alternatives in terms of environmental friendliness, convenience and safety.

You can see the technical description of each product on the website. If you have any questions or comments, please email us at info@elelubeauty.com.

My account

Creating an Elelù Beauty account couldn’t be simpler:

Click‘ My account’ at the top right on the home page of your computer or on the menu of your mobile phone.
Fill in the required information and validate.

To receive our newsletter, simply register on the homepage. If you do not receive our news, please check the spam folder and add info@elelubeauty.com to your address book.

If you no longer wish to receive our newsletter, please click on the unsubscribe link at the bottom of each of our e-mails.

To change or recover your password, go to ‘My Account’ at the top right of the home page, enter your e-mail address and click on ‘Forgotten your password? You will then receive an e-mail allowing you to reset it.

For any information concerning your personal data, click here.

If you wish to change or delete your Elelù Beauty account, please contact us at info@elelubeauty.com. This deletion will result in the loss of your entire order history.

Order

Email us at info@elelubeauty.com as soon as possible if you would like to make changes or cancel your order. We will do our best to update it before our preparation team starts to deal with it.
When your order and payment are validated, we send you an initial confirmation e-mail. If your order has been taken into consideration, you can find your order summary in the “My Orders” section of your account. If you do not receive this e-mail, it is possible that your order has not been registered. To be sure, email us at info@elelubeauty.com.

You can track the status of your order in the “My Account” area.
The status is updated automatically as soon as your order is accepted, then prepared and sent.

Delivery

All orders are trackable.
After you place an order, you will receive a confirmation email with a tracking number from the courier company.
This will let you know where your order is and when it will arrive.

You can write to us at info@elelubeauty.com so we can assess the nature of the request.

Italy, San Marino, Vatican: € 5 or free shipping for purchases over € 100

Delivery 2-5 business days.

During periods of heavy traffic (such as Christmas) or adverse weather conditions, delivery time may be extended from 24 to 48 hours.

Europe (including UK): € 20 or free shipping for purchases over € 200.

Delivery 2-7 business days.

During busy periods (such as Christmas) or adverse weather conditions, delivery time may be extended from 24 to 48 hours.

No, this is not essential. Registration entitles you to exclusive benefits.

Contact us at info@elelubeauty.com and we will help you!
You can change your delivery address in the “My Account” area. If you have already placed an order, you will only be able to change the address if the order has not yet been taken over by the warehouse. For more information, please feel free to contact us as soon as possible at the email address: info@elelubeauty.com.

Returns

We accept returns within 14 days of purchase. Email info@elelubeauty.com with your order number and the items you wish to return and the customer service team will assist you with the return. The full price of the product will be refunded after the return is received and validated. Shipping costs will not be refunded. Please note that to return a product, it must never have been opened and used.

Refund times average one to two weeks.
These timelines may vary depending on the delivery of your return and when you receive/check the condition of the products.

We are sorry that you received the wrong order. Please email info@elelubeauty.com with your order number and we will take care of you.

Payment

Elelù Beauty offers Credit Card (Visa, MasterCard, American Express) as a payment method managed by STRIPE.

Other means of payment (check, cash, wire transfer) are not accepted.

It is not possible to pay on delivery.
Only the payment methods indicated are available to pay for your purchases.

Your bank details are encrypted (SSL mode) and are never known or stored by Elelù Beauty.

Here are some details to check if your payment has been declined: Verify that your payment information (including CVV code) matches what you entered. Your bank may have declined the payment. We never know the reasons for this, so it is best to contact them to find out why. If none of these points is the reason for the rejection, please e-mail us at info@elelubeauty.com.